The Third Phase of Digitization: how an AI first mindset boosts your customer experience

Home The Third Phase of Digitization: how an AI first mindset boosts your customer experience

There are three major customer benefits that will change the customer experience for the good.The first one of these customer benefits is what I call “Faster-than-real-time Customer Service.” Once AI has sufficient contextual awareness, it’s going to start to anticipate, rather than just react to, customer needs.

The second big customer benefit is going to center on the hyper-personalization of services customers receive. Over the last century, we’ve become accustomed to services we received to be designed for the average customer, and then maybe some of it fits our needs. But with improvements in AI, the customer experience is about to turn to individualized services for every customer.

The third customer benefit are the most convenient customer benefits the world has ever soon. We are moving into an effortless world.

Check out this video to learn more: