Ensuring perfect timing with customer service

How do you ensure you’re on the right timescale when it comes to proactive communication? If you react too soon, your customers may find it a bit creepy; if you react too late, it can simply be a wasted opportunity. It’s all about finding the perfect balance, so you need to ensure you solve the problem just before the customer even notices that there is a problem.

 

Check out this 1 minute video to learn more! Enjoy!