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Starbucks still most popular brand on Facebook

Asking questions is more powerful than preaching

Would it be the best beer in the world in a plastic box?

Rabobank participates in conversations and stops a crisis

Experience management is a matter of details management

Conversation Revolution

Brand identification among employees as a starting point for conversations

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Friction hunting by Bob Iger at Disney!

Tweeted at 01-02-2023

Peter @Hinssen has been talking a lot about the Never Normal. There also is something like a Never Normal Customer…

twitter.com/i/web/status/1… Tweeted at 01-02-2023

We changed the format of my monthly #CX Update quite a bit! The content is now 100% CX news. In this episode: CX n…

twitter.com/i/web/status/1… Tweeted at 30-01-2023

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© Steven Van Belleghem. Images: David Plas.
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