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How to become a shiny diamond workbook

In my sixth management book ‘A Diamond in the Rough’ I wanted to answer the ‘HOW’ question. HOW can you build a customer-centric culture in your organization? A customer-centric culture will be one of the most differentiating factors in the business world in the coming years. To give my readers an extra boost, I have created this workbook. With this workbook you can really take those first steps to make your culture even more customer-centric.