Customers the day after tomorrow

Technologies like Artificial Intelligence, the Metaverse and Internet of Things have the power to change the customer relationship forever. We all believe tech is cool and shiny but our focus on the tech part can blind us to other aspects. In this keynote Steven demonstrates that not tech but customer benefits should be the guiding star in your decision making. Using technologies to create faster than real time service, hyper personalized offerings and the highest convenience levels possible generate value for your organization. In this presentation you will find inspiration on how to get ready for that customer relationship of the day after tomorrow. You will hear concrete examples and anecdotes on how new technologies really make a difference for your customers.