Business books
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The offer you can’t refuse
This last decade has been characterized by the introduction of 4G, social media and mobile services. These technologies have given…
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The internet of customer value
These are truly interesting times for those of us who are passionate about CX. We have front row seats to…
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Customers the day after tomorrow
Customers the Day after Tomorrow is a story about the future of customer relations in a world of artificial intelligence,…
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When digital becomes human
There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self…
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The Conversation Company
The Conversation Company will help your organization become a business in which people are the key driver of growth, sharing…
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The Conversation Manager
Mobile devices, new digital technologies and the increasing popularity of social media all contribute to the ever-growing gap between internet-savvy consumers…
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Get all Steven his insights
Customers the day after tomorrow Customers the Day after Tomorrow is a story about the future of customer relations in…
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