Steven Van Belleghem

Steven Van Belleghem is a customer experience enthusiast! His mission is to inspire companies to become more customer centric.

Steven believes in combining common sense, new technologies, an empathic human touch, playing the long game and taking social responsibility to win the hearts and business of customers over and over again.

To achieve his mission, he has written 5 international bestsellers (>150,000 copies sold); he shares new ideas on his social channels (including his YouTube channel with more than 7 million views); he delivers keynote presentations all over the world (>1,500 keynotes in >45 countries) and his ideas are often shared by media outlets such as Forbes, The Guardian, WARC …

Steven finds his inspiration by visiting companies all over the world. He is the co-founder of Nexxworks, an inspiration agency that organises inspiration tours in all corners of the world to inspire executives to improve their customer experience.

Steven is also an investor in customer experience related companies such as Hello Customer and IO Digital.

Steven complements his entrepreneurial activities with his work as a part-time marketing professor at Vlerick Business School and guest speaker at London Business School.

Some personal facts:

- Steven is a huge Disney fan and had a dream come true when he was offered a small cameo in the Flemish-language version of Cars 3.

- Steven is an avid Club Brugge supporter. He was thrilled to be involved in the development of the team’s social media strategy. As a result, in 2010 Club Brugge was the first Belgian team to professionally use the up and coming social media communication channels at the time.

- Steven lives in a small rural town in Belgium, a place where he thoroughly enjoys the analogue world.

Happy clients:

Where I spoke

Steven gave keynotes in over 40 countries around the world.

Map with countries Book a speech
Steven’s presentation had our dealers spellbound. He gave our organization a digital wake-up call with great humor and now a new world with exciting perspectives is waiting to be discovered.
Steve Vanslype, 
Manager Marketing & Communication Vans, Mercedes-Benz
Steven is a frequent speaker at Rabobank. We really like the energy and humor he brings to the presentation of meaningful content. His view on customer centricity in a digital world is truly innovative and his presentations pack one hell of a punch.
Wiebe Draijer, CEO Rabobank
Steven is a regular keynote speaker at our events & every time his performance is an absolute highlight. He has a very unique & authentic style: leveraging a combination of academic depth and well-reasoned cases, he spices up his presentations with a great sense of humor.
Anthony Belpaire, Google