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10 Tips to improve customer service communication

What showing empathy for your customers really means

62 of the best quotes about customer experience

My interview with Jeremiah Owyang: Brands are using NFTs to Drive Customer Engagement and Loyalty for their CX Strategy

The 2022 Customer Experience Predictions from 10 international top CX experts

10 Customer Experience trends for 2022

How NFTs could change customer loyalty completely

3 steps to creating a great customer experience strategy

Some surprising statistics about customer loyalty and my Offer You Can’t Refuse model

How can product innovation be done in a more customer-centric way

Steven gave keynotes in over 40 countries around the world.

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Steven’s presentation had our dealers spellbound. He gave our organization a digital wake-up call with great humor and now a new world with exciting perspectives is waiting to be discovered.

Steve Vanslype,  Manager Marketing & Communication Vans, Mercedes-Benz

Steven is a frequent speaker at Rabobank. We really like the energy and humor he brings to the presentation of meaningful content. His view on customer centricity in a digital world is truly innovative and his presentations pack one hell of a punch.

Wiebe Draijer, CEO Rabobank

Steven is a regular keynote speaker at our events & every time his performance is an absolute highlight. He has a very unique & authentic style: leveraging a combination of academic depth and well-reasoned cases, he spices up his presentations with a great sense of humor.

Anthony Belpaire, Google