Blog

Marketing and customer experience lessons from six of my favourite movies & series

What quantum computing could mean for customer experience

6 fantastic cases in B2B customer experience

My interview with Tony’s Chocolonely’s Chief Evangelist Ynzo Van Zanten, “Our USP is that we are NOT striving to be unique”

10 popular customer experience keynote speakers in the world

Why customer experience metrics can backfire & how to avoid it

My CES 2020 conclusions and trends: from the cool stuff to the building blocks of our future

These are the technologies that could define customer experience in the second half of the next decade

The three major trends that will drive customer experience in the next decade

6 trends that will shape customer experience in 2020

Steven gave keynotes in over 40 countries around the world.

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Steven’s presentation had our dealers spellbound. He gave our organization a digital wake-up call with great humor and now a new world with exciting perspectives is waiting to be discovered.

Steve Vanslype,  Manager Marketing & Communication Vans, Mercedes-Benz

Steven is a frequent speaker at Rabobank. We really like the energy and humor he brings to the presentation of meaningful content. His view on customer centricity in a digital world is truly innovative and his presentations pack one hell of a punch.

Wiebe Draijer, CEO Rabobank

Steven is a regular keynote speaker at our events & every time his performance is an absolute highlight. He has a very unique & authentic style: leveraging a combination of academic depth and well-reasoned cases, he spices up his presentations with a great sense of humor.

Anthony Belpaire, Google