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The 5 most interesting YouTube channels about Customer Experience (CX)

Four cool customer experience stories you probably didn’t know yet (Part 3)

The future of AI and what Customer Experience leaders can learn from it

4 fantastic customer experience anecdotes you probably didn’t know yet

My 12 golden guidelines for your Customer Experience Strategy

Six things we can learn from Disney about customer experience

4 Cool Customer Experiences Stories that you probably didn’t know yet

Three Customer Experience lessons every company can learn from TikTok and ByteDance

Customer Experience in Phase 4 of the Pandemic

Customer Experience at Netflix: 6 lessons we can all learn from!

Steven gave keynotes in over 40 countries around the world.

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Steven’s presentation had our dealers spellbound. He gave our organization a digital wake-up call with great humor and now a new world with exciting perspectives is waiting to be discovered.

Steve Vanslype,  Manager Marketing & Communication Vans, Mercedes-Benz

Steven is a frequent speaker at Rabobank. We really like the energy and humor he brings to the presentation of meaningful content. His view on customer centricity in a digital world is truly innovative and his presentations pack one hell of a punch.

Wiebe Draijer, CEO Rabobank

Steven is a regular keynote speaker at our events & every time his performance is an absolute highlight. He has a very unique & authentic style: leveraging a combination of academic depth and well-reasoned cases, he spices up his presentations with a great sense of humor.

Anthony Belpaire, Google