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Why the “Peter Principle in Technology” is crucial for building great CX

The Never Normal Customer

How to foster and “open door button” culture in CX

13 of the most popular Customer Experience blogs

15 free trend reports from big brands to inspire your 2023 CX strategy

The most common mistake in building an Offer You Can’t Refuse

Why customer culture has replaced technology as the holy grail

10 Customer Experience for 2023 (and beyond)

6 ways in which B2B companies can become better at CX

Why it’s smart to start experimenting in the metaverse now

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Friction hunting by Bob Iger at Disney!

Tweeted at 01-02-2023

Peter @Hinssen has been talking a lot about the Never Normal. There also is something like a Never Normal Customer…

twitter.com/i/web/status/1… Tweeted at 01-02-2023

We changed the format of my monthly #CX Update quite a bit! The content is now 100% CX news. In this episode: CX n…

twitter.com/i/web/status/1… Tweeted at 30-01-2023

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© Steven Van Belleghem. Images: David Plas.
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