About Steven
Steven believes in a bright future where companies play the long-term game with their customers. His passion is spreading ideas about the future of customer experience. Steven believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win the hearts and business of customers over and over again.
Books
Discover all books
The Offer You Can’t Refuse (release date September 2020)
This last decade has been characterized by the introduction of 4G, social media and mobile services. These technologies have given...
Customers the day after tomorrow
Customers the Day after Tomorrow is a story about the future of customer relations in a world of artificial intelligence,...
When digital becomes human
There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self service,...
