Steven believes in a bright future where companies play the long-term game with their customers. His passion is spreading ideas about the future of customer experience. Steven believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win the hearts and business of customers over and over again.
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The Offer You Can’t Refuse
The Offer You Can’t Refuse is named by Forbes as one of the 10 must read business books of 2020!...
Customers the day after tomorrow
Customers the Day after Tomorrow is a story about the future of customer relations in a world of artificial intelligence,...
When digital becomes human
There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self service,...
Limited edition: hard copy of The CX leader’s manual to customer excellence
This book contains the brilliant basics of customer experience: content that every company should read to become more customer focussed. In the second part, you can find 10 use cases of international brands that are known for their customer focus.