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A Diamond in the rough
There is a big paradox in the world of customer experience right now: every company has wonderful intentions to make…
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How to become a shiny diamond workbook
In my sixth management book ‘A Diamond in the Rough’ I wanted to answer the ‘HOW’ question. HOW can you…
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The ‘Diamond in the rough’ management book AND workbook
This is the real deal. Be inspired by the stories from Steven his latest management book + go right into…
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Hoogverraad
Terwijl de wereld in 2048 op zijn kop staat door de dreiging van een digitale oorlog is Romy Bell met…
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De Upgrade
ENKEL VERKRIJGBAAR IN HET NEDERLANDS Vier jaar na haar ontslag bij X-COM leidt Romy Bell een internationale organisatie die toeziet…
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The offer you can’t refuse
This last decade has been characterized by the introduction of 4G, social media and mobile services. These technologies have given…
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The internet of customer value
These are truly interesting times for those of us who are passionate about CX. We have front row seats to…
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Eternal
ENKEL VERKRIJGBAAR IN HET NEDERLANDS Het is 25 november 2041. Op de San Mateobrug in San Francisco maakt een zelfrijdende…
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Customers the day after tomorrow
Customers the Day after Tomorrow is a story about the future of customer relations in a world of artificial intelligence,…
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When digital becomes human
There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self…
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The Conversation Company
The Conversation Company will help your organization become a business in which people are the key driver of growth, sharing…
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The Conversation Manager
Mobile devices, new digital technologies and the increasing popularity of social media all contribute to the ever-growing gap between internet-savvy consumers…
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Get all Steven his insights
Customers the day after tomorrow Customers the Day after Tomorrow is a story about the future of customer relations in…
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CX Superman
Would you like to keep the customer experience in your company high, after Steven has left the building? Are you…
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