Steven Van Belleghem is widely regarded as one of the world’s leading thinkers in the field of customer experience
He shares his ideas through his six bestselling books, his popular social media channels, and his engaging keynote presentations. Steven has inspired world-leading companies such as Disney, Mastercard, Mercedes, Booking.com, Heineken and Salesforce with his visionary approach to customer experience. Steven his latest book ‘A Diamond in the Rough’ was recommended by Forbes as the number 1 must read business book for 2024.
Steven believes in combining common sense, new technologies, an empathic human touch, playing the long game and taking social responsibility to win the hearts and business of customers over and over again.
Inspiration by visiting companies
Steven finds his inspiration by visiting companies all over the world. He is the co-founder of Nexxworks, an inspiration agency that organises inspiration tours in all corners of the world to inspire executives to improve their customer experience.
Steven is also an investor in customer experience related companies such as Hello Customer and IO Digital.
Steven complements his entrepreneurial activities with his work as a part-time marketing professor at Vlerick Business School and guest speaker at London Business School.
Some personal facts
Steven is a huge Disney fan and had a dream come true when he was offered a small cameo in the Flemish-language version of Cars 3.
Steven is an avid Club Brugge supporter. He was thrilled to be involved in the development of the team’s social media strategy. As a result, in 2010 Club Brugge was the first Belgian team to professionally use the up and coming social media communication channels at the time.
Steven lives in a small rural town in Belgium, a place where he thoroughly enjoys the analogue world.