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Consumer 2020 show Episode 2: Invest in your LOUSY customers + robots in customer service

Hi friends, I hope you will enjoy the second episode of my Consumer 2020 show.

This time, I talk about your lousy customers. What if you invest money in your lousy customers and you see this as your marketing budget. If you want to know what I mean, check out the video.

The second part of the show is about the rising role of robots in customer service. Pretty soon, companies will have to choose between a REAL smile or a PROGRAMED smile.

Please check out the show. If you like it, please share it and subscribe to my YouTube channel. would mean a lot to me!

And if you have specific questions about customer centricity in a digital world, let me know. I would love to answer them in one of the next episodes. You can ask questions via Twitter, the comments, facebook, LinkedIn, Instagram… 

Enjoy the show!