More than 50% of consumers is open for crowd service

A few months ago, I published a research report on self service as a next step in customer service. Crowd service is also part of the future of customer service.

In fact, the research report showed that a large group of consumers is very open towards crowd service.

This short video, shows you the impressive stats:

To summarize:

• 55% would like to ask other consumers questions on a forum
• 48% would like to receive help from other consumers
• 58% would love to help others with their questions