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More than 50% of consumers is open for crowd service

A few months ago, I published a research report on self service as a next step in customer service. Crowd service is also part of the future of customer service.

In fact, the research report showed that a large group of consumers is very open towards crowd service.

This short video, shows you the impressive stats:


To summarize:

  • 55% would like to ask other consumers questions on a forum
  • 48% would like to receive help from other consumers
  • 58% would love to help others with their questions