Keynote Speeches

Steven’s keynotes are about the future of customer relationships and the future of marketing. Speeches can be adapted to the specific needs of your event and target group. Steven is available for both real life (offline) and virtual (online) events.

These are the most popular topics of Steven his keynote presentations:

  • The influence of new technologies (AI, 5G, Iot…) on customer experience
  • The human role in a world of automation: how to delight customers with the human touch
  • Customer Experience in a world of AI platforms
  • Digital Ethics; Ethics and AI
  • The Future of Customer Experience: getting ready for the Day after Tomorrow
  • Using the latest technologies to solve world problems

(Keep reading under the video for some concrete storylines)

Check out some storylines of Steven his popular keynote presentations by clicking on the titles below.

Customer Experience in Web3 and the Metaverse

It's not about the technology, it's about creating value for your customers

The offer you can’t refuse

The future of customer experience is about digital, empathy and taking responsibility

Customers the day after tomorrow

Winning customers in a world of AI, bots and automation

When digital becomes human

About the transformation of customer relationships

Customer Experience in the age of AI Platforms

How will an ‘always-on’ personal assistant transform your daily life?

Where I spoke

Steven gave keynotes in over 40 countries around the world.

Map with countries Book a speech
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