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Six things we can learn from Disney about customer experience

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4 Cool Customer Experiences Stories that you probably didn’t know yet

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Three Customer Experience lessons every company can learn from TikTok and ByteDance

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Customer Experience in Phase 4 of the Pandemic

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Customer Experience at Netflix: 6 lessons we can all learn from!

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5 ways in which voice assistants will change your life

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10 fantastic Belgian examples of great Customer Experience in the horrible 2020

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8 Customer Experience Trends for 2021

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Five crucial ethical questions in the future of Customer Experience

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3 major non-obvious CX trends that surfaced in 2020

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How the telecom industry is building ‘an Offer You Can’t Refuse’

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5 companies that crossed industry lines to create better customer experiences

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Why have I written Eternal, a tech thriller?

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How the media industry is creating an ‘Offer You Can’t Refuse’

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How China is building an Offer You Can’t Refuse – my interview with China keynote speaker Pascal Coppens

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How the financial services industry is building an Offer You Can’t refuse

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5 companies with a fantastic ‘saving the world’ strategy

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How to use Peter Hinssen’s Hourglass Model of Innovation to build An Offer You Can’t Refuse

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The future of customer experience: How B2B companies are building an ‘Offer You Can’t Refuse’

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Think End Customer. Always!

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‘The Offer You Can’t Refuse’ for the retail industry

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The theory of Aladdin’s lamp in customer experience

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The first management book with a soundtrack!

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Three companies with a great partner in life strategy

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