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The 5 biggest myths about customer centricity

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A world without traffic jams?

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The opinion of 14 experts on customer experience in the post-Corona era

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Five different ways companies are helping to save the world from the pandemic

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Digital will boost like never before, but the offline world will boost even more.

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“Your brand history is crucial if you want to create a credible shared value proposition” My interview with Professor Filip Caeldries

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Emotional Convenience and Responsible Decisions guide you through the Corona Crisis

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What 5G will mean for customer experience

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Marketing and customer experience lessons from six of my favourite movies & series

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What quantum computing could mean for customer experience

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6 fantastic cases in B2B customer experience

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My interview with Tony’s Chocolonely’s Chief Evangelist Ynzo Van Zanten, “Our USP is that we are NOT striving to be unique”

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10 popular customer experience keynote speakers in the world

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Why customer experience metrics can backfire & how to avoid it

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My CES 2020 conclusions and trends: from the cool stuff to the building blocks of our future

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These are the technologies that could define customer experience in the second half of the next decade

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The three major trends that will drive customer experience in the next decade

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6 trends that will shape customer experience in 2020

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7 things we can learn from looking back at 2019

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My top favorite blogs on technology, customer experience and innovation

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Customer Experience Innovation with the One-Way and Two-Way Door rule

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Why companies need to strive for a positive sum game. The highlights of my podcast conversation with Herman Toch

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“We will no longer buy products but subscribe to outcomes.” My interview with subscription economy thought leader Tien Tzuo of Zuora

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Steven’s Inspiration: My top 5 favorite customer experience, innovation & tech podcasts

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