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“What are you doing to help your customers?” My interview with Philippe Rogge, President of Microsoft Central and Eastern Europe

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“This crisis has forced us to change our behavior for the better” My interview with behavioral scientist Tom De Bruyne

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The opinion of 6 experts on the future of contact centers in a post-corona world

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Prepare your customer strategy for three levels of readiness

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Two Cases and 5 expert views on how retailers are investing in safety AND customer experience

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Three ways that robots will impact customer experience

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Every company is now a Healthcare company

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How Dutch insurance company Centraal Beheer created ‘an offer you can’t refuse’ for its customers

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Five digital media tactics to use during the corona crisis

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The 5 biggest myths about customer centricity

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A world without traffic jams?

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The opinion of 14 experts on customer experience in the post-Corona era

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Five different ways companies are helping to save the world from the pandemic

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Digital will boost like never before, but the offline world will boost even more.

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“Your brand history is crucial if you want to create a credible shared value proposition” My interview with Professor Filip Caeldries

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Emotional Convenience and Responsible Decisions guide you through the Corona Crisis

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What 5G will mean for customer experience

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Marketing and customer experience lessons from six of my favourite movies & series

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What quantum computing could mean for customer experience

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6 fantastic cases in B2B customer experience

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My interview with Tony’s Chocolonely’s Chief Evangelist Ynzo Van Zanten, “Our USP is that we are NOT striving to be unique”

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10 popular customer experience keynote speakers in the world

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Why customer experience metrics can backfire & how to avoid it

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My CES 2020 conclusions and trends: from the cool stuff to the building blocks of our future

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