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The first management book with a soundtrack!

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Three companies with a great partner in life strategy

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The difference between a customer journey and a life journey

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Three steps to define your partner in life strategy

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The core message of ‘The Offer You Can’t Refuse’

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Why I wrote ‘The Offer You Can’t Refuse’

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Your three favorite summer insights videos

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Turning Hierarchy Around. Get CEO and Management Serving Customer-facing Staff

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Ensuring perfect timing with customer service

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There are so many reasons not to go ahead with the new customer service Zappos just introduced.

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The future of e-commerce: Fast and Slow

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Why a Belgian bank just bought the media rights to broadcast soccer games from their banking app.

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How Customer Experience is changing the healthcare industry

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What you can learn from Customer King Warby Parker about Customer Experience

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My conversation about the future of retail with expert Jon Bird

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“What are you doing to help your customers?” My interview with Philippe Rogge, President of Microsoft Central and Eastern Europe

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“This crisis has forced us to change our behavior for the better” My interview with behavioral scientist Tom De Bruyne

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The opinion of 6 experts on the future of contact centers in a post-corona world

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Prepare your customer strategy for three levels of readiness

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Two Cases and 5 expert views on how retailers are investing in safety AND customer experience

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Three ways that robots will impact customer experience

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Every company is now a Healthcare company

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How Dutch insurance company Centraal Beheer created ‘an offer you can’t refuse’ for its customers

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Five digital media tactics to use during the corona crisis

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