13 of the most popular Customer Experience blogs

Home 13 of the most popular Customer Experience blogs

Shep Hyken’s Customer Service Blog

Shep Hyken is a customer service and experience expert, the Chief Amazement Officer of Shepard Presentations, Forbes contributor and a New York Times and Wall Street Journal bestselling author. On his blog, he writes excellent pieces about customer service, customer loyalty, internal service, customer relations and customer experience.

Check it here.

Seth’s blog

All-round customer experience guru Seth Godin is one of the best speakers and thinkers in all things marketing and customer. His renowned blog is a must-follow for anyone focused on putting customers at the heart of their organization.

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Blake Morgan’s Blog

Blake Morgan is a customer experience futurist, author and keynote speaker. She writes about all things customer experience, customer centricity and customer technology and offers a broad array of case stories too.

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Dan Gingiss

Dan Gingiss’s blog focusses on the collision between marketing and customer experience. Here you’ll find useful CX insights from someone with a 20-year background as a marketing and customer experience leader at McDonald’s, Discover, Humana, and two B2B’s.

Check it here.

Brian Solis

Brian Solis is a digital analyst and anthropologist and a Global Innovation Evangelist at Salesforce. His work at Salesforce focuses on exploring digital transformation, innovation and disruption, CX, commerce, and the cognitive enterprise. Though his blog often spans more general subjects as well, Brian regularly posts about customer experience.

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Ken Hughes

Ken Hughes is an expert on consumer and (cyber) shopper behavior. On his blog, he blends his understanding of consumer & cyber psychology, digital anthropology, behavioral economics and retail futurology to explore the needs of the new consumer and predict the changes to come.

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Gary Vaynerchuk

Gary Vaynerchuk is the chairman of VaynerX, a modern-day media and communications holding company, and the active CEO of VaynerMedia, a full-service advertising agency. This renowned marketing guru is so omnipresent with his vlogs and podcasts, that you’d almost forget about his blog. Though he does post there less than on his other channels, it still is an interesting platform for insights about marketing and customers.

You can check it here.

The Michelli Experience

Dr. Joseph Michelli is a psychologist and author specialize in customer experience. His blog shares insight and experience drawn from his work with companies like Starbucks, The Ritz-Carlton Hotel Company, UCLA Health Systems and more.

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Customer Bliss by Jeanne Bliss

Customer experience pioneer Jeanne Bliss is fondly known as the “Godmother” of customer experience. Her blog offers a strong focus on the leadership part of cx.

Check it here.


Customer Think is a global online community of business leaders striving to create profitable customer-centric enterprises, where I regularly contribute with my own pieces. Major topics include Customer Experience, Customer Engagement, Leadership, and Technology. This is a great place to learn about every facet of customer-centric business management.

Check it here.

Doing CX Right

Stacy Sherman focusses on the crossroads between employee engagement and customer outcomes. She is also a vocal advocate for workplace diversity and inclusion and promotes recruiting and developing talent from underrepresented groups. Her blog Doing CX Right informs how to humanize business & lead with a heart.

Check it here.

Customer Experience Update

Customer Experience Update hosts insights from influencers and brand leaders across the CX industry in the form of blogs, webinars, and downloadable resources. They use reader data to auto-curate the articles, meaning that the most valuable resources move to the top.

Check it here.

Adrian Swinscoe

Adrian Swinscoe has over 25 years of consulting, writing, and speaking experience. he helped customers like Apple, KFC, and Vonage improve their CX. His blog features interviews with CX leaders and his own thoughts on “customer focus, building a customer centric business, customer experience, service, and employee and customer engagement.”

Check it here.