Four cool Customer Experiences examples you probably didn’t know yet (episode 7)

Home Four cool Customer Experiences examples you probably didn’t know yet (episode 7)

Didi, the Uber of China, tries to predict 15 minutes in advance when people will need a car and dispatches the car ahead of time. In contrast, when you call a taxi in Belgium, you need to wait for (at least) 15 minutes before they get there.


A bridesmaid traveled to Costa Rica for her sister’s wedding. Once arrived, she realized that her much-needed bridesmaids dress was still in Texas. Shipping companies could not get the dress to her until after the wedding. She felt hopeless, until a Twitter plea to Southwest Airlines was answered. The airline stepped up and got the dress to the bridesmaid on time for the big day. This over-the-top gesture from Southwest had many employees working to make one single customer (and a bride) very, very happy.

Upon hearing a blind customer needed help navigating the store and filling his cart, Walmart employee Brittany Walton felt the need to assist. So she asked a fellow employee to take her position behind the customer service counter, and she spent two hours guiding the customer through the aisles.

LEGO has developed a set of bricks, which have been designed to expose children to braille from a young age. Each LEGO Braille brick has raised bumps that have been modified to correspond to a letter or character of the braille alphabet. Each brick also has a printed letter or character to allow children who are blind or have low vision to learn and play alongside sighted classmates, family members and educators.