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Why going to the customer is the next frontier

“The next frontier of shopping is the home!” My interview with Ron Johnson, CEO of Enjoy and Apple store inventor

Opportunities and challenges of marketing in the metaverse

10 brands that have built awesome experiences in the metaverse

What marketing in the metaverse will look like

Is Customer Feedback Overrated?

10 Tips to improve customer service communication

What showing empathy for your customers really means

62 of the best quotes about customer experience

My interview with Jeremiah Owyang: Brands are using NFTs to Drive Customer Engagement and Loyalty for their CX Strategy

Steven gave keynotes in over 40 countries around the world.

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Steven’s presentation had our dealers spellbound. He gave our organization a digital wake-up call with great humor and now a new world with exciting perspectives is waiting to be discovered.

Steve Vanslype,  Manager Marketing & Communication Vans, Mercedes-Benz

Steven is a frequent speaker at Rabobank. We really like the energy and humor he brings to the presentation of meaningful content. His view on customer centricity in a digital world is truly innovative and his presentations pack one hell of a punch.

Wiebe Draijer, CEO Rabobank

Steven is a regular keynote speaker at our events & every time his performance is an absolute highlight. He has a very unique & authentic style: leveraging a combination of academic depth and well-reasoned cases, he spices up his presentations with a great sense of humor.

Anthony Belpaire, Google