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Why going to the customer is the next frontier

“The next frontier of shopping is the home!” My interview with Ron Johnson, CEO of Enjoy and Apple store inventor

Opportunities and challenges of marketing in the metaverse

10 brands that have built awesome experiences in the metaverse

What marketing in the metaverse will look like

Is Customer Feedback Overrated?

10 Tips to improve customer service communication

What showing empathy for your customers really means

62 of the best quotes about customer experience
