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You are (probably) not a tech company

10 ways to keep delighting your customers when your budgets are under pressure

How optimism and positivity can help you create a better CX

Why it’s time to TikTok-ise your interfaces

10 fantastic examples of the Top Gun effect in CX

The Top Gun Effect in Customer Experience

How Lululemon is rethinking customer loyalty

This is what needs to happen before the golden age of Web3 and the metaverse

How to deal with customer experience in times of inflation

What blockchain could mean for customer experience

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Friction hunting by Bob Iger at Disney!

Tweeted at 01-02-2023

Peter @Hinssen has been talking a lot about the Never Normal. There also is something like a Never Normal Customer…

twitter.com/i/web/status/1… Tweeted at 01-02-2023

We changed the format of my monthly #CX Update quite a bit! The content is now 100% CX news. In this episode: CX n…

twitter.com/i/web/status/1… Tweeted at 30-01-2023

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© Steven Van Belleghem. Images: David Plas.
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