Blog

Five different ways companies are helping to save the world from the pandemic

Digital will boost like never before, but the offline world will boost even more.

“Your brand history is crucial if you want to create a credible shared value proposition” My interview with Professor Filip Caeldries

Emotional Convenience and Responsible Decisions guide you through the Corona Crisis

What 5G will mean for customer experience

Marketing and customer experience lessons from six of my favourite movies & series

What quantum computing could mean for customer experience

6 fantastic cases in B2B customer experience

My interview with Tony’s Chocolonely’s Chief Evangelist Ynzo Van Zanten, “Our USP is that we are NOT striving to be unique”

10 popular customer experience keynote speakers in the world

Steven gave keynotes in over 40 countries around the world.

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Steven’s presentation had our dealers spellbound. He gave our organization a digital wake-up call with great humor and now a new world with exciting perspectives is waiting to be discovered.

Steve Vanslype,  Manager Marketing & Communication Vans, Mercedes-Benz

Steven is a frequent speaker at Rabobank. We really like the energy and humor he brings to the presentation of meaningful content. His view on customer centricity in a digital world is truly innovative and his presentations pack one hell of a punch.

Wiebe Draijer, CEO Rabobank

Steven is a regular keynote speaker at our events & every time his performance is an absolute highlight. He has a very unique & authentic style: leveraging a combination of academic depth and well-reasoned cases, he spices up his presentations with a great sense of humor.

Anthony Belpaire, Google