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What blockchain could mean for customer experience

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10 ways commodity businesses can use fantastic CX to become unique again

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How Web3 will force brands to redefine value for customers

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“Start every day with CX!” My interview with Tom Roelens about the amazing CX at his hotel the Atlantis Resorts and Residences Dubai

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Two fantastic “Saving the World” customer experience cases in Los Angeles

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These are the 5 customer benefits of Web3

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Why we’ll evolve from zero interface to enhanced interface

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Why going to the customer is the next frontier

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“The next frontier of shopping is the home!” My interview with Ron Johnson, CEO of Enjoy and Apple store inventor

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Opportunities and challenges of marketing in the metaverse

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10 brands that have built awesome experiences in the metaverse

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What marketing in the metaverse will look like

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Is Customer Feedback Overrated?

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10 Tips to improve customer service communication

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What showing empathy for your customers really means

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62 of the best quotes about customer experience

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My interview with Jeremiah Owyang: Brands are using NFTs to Drive Customer Engagement and Loyalty for their CX Strategy

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The 2022 Customer Experience Predictions from 10 international top CX experts

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10 Customer Experience trends for 2022

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How NFTs could change customer loyalty completely

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3 steps to creating a great customer experience strategy

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Some surprising statistics about customer loyalty and my Offer You Can’t Refuse model

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How can product innovation be done in a more customer-centric way

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How can you empower your employees to become more customer centric?

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