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Why we’ll evolve from zero interface to enhanced interface

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Why going to the customer is the next frontier

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“The next frontier of shopping is the home!” My interview with Ron Johnson, CEO of Enjoy and Apple store inventor

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Opportunities and challenges of marketing in the metaverse

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10 brands that have built awesome experiences in the metaverse

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What marketing in the metaverse will look like

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Is Customer Feedback Overrated?

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10 Tips to improve customer service communication

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What showing empathy for your customers really means

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62 of the best quotes about customer experience

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My interview with Jeremiah Owyang: Brands are using NFTs to Drive Customer Engagement and Loyalty for their CX Strategy

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The 2022 Customer Experience Predictions from 10 international top CX experts

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10 Customer Experience trends for 2022

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How NFTs could change customer loyalty completely

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3 steps to creating a great customer experience strategy

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Some surprising statistics about customer loyalty and my Offer You Can’t Refuse model

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How can product innovation be done in a more customer-centric way

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How can you empower your employees to become more customer centric?

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What we can learn about e-commerce “twins” Amazon and Alibaba about CX

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5 CX lessons we can learn from Chinese travel leader trip.com

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7 things you can learn from Walmart about CX

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How can you convince your senior leadership to invest more in customer experience?

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Five things we can learn about customer experience from Starbucks

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Three questions to find out if you’re really customer centric?

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