Blog

Home Blog

“The next frontier of shopping is the home!” My interview with Ron Johnson, CEO of Enjoy and Apple store inventor

Read more
|

Opportunities and challenges of marketing in the metaverse

Read more

10 brands that have built awesome experiences in the metaverse

Read more
||

What marketing in the metaverse will look like

Read more

Is Customer Feedback Overrated?

Read more

10 Tips to improve customer service communication

Read more

What showing empathy for your customers really means

Read more

62 of the best quotes about customer experience

Read more
|

My interview with Jeremiah Owyang: Brands are using NFTs to Drive Customer Engagement and Loyalty for their CX Strategy

Read more

The 2022 Customer Experience Predictions from 10 international top CX experts

Read more
||||||||||

10 Customer Experience trends for 2022

Read more
|

How NFTs could change customer loyalty completely

Read more

3 steps to creating a great customer experience strategy

Read more
||||||||||||||||||||||||||||||||||||

Some surprising statistics about customer loyalty and my Offer You Can’t Refuse model

Read more
|

How can product innovation be done in a more customer-centric way

Read more
|||||||||||

How can you empower your employees to become more customer centric?

Read more

What we can learn about e-commerce “twins” Amazon and Alibaba about CX

Read more
||

5 CX lessons we can learn from Chinese travel leader trip.com

Read more

7 things you can learn from Walmart about CX

Read more

How can you convince your senior leadership to invest more in customer experience?

Read more

Five things we can learn about customer experience from Starbucks

Read more

Three questions to find out if you’re really customer centric?

Read more
||||

Four cool customer experience (CX) cases you probably didn’t know yet (episode 11)

Read more
||||

Four cool CX stories you probably didn’t know yet (episode 10)

Read more
1 2 3 4 5 36